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Sophos Community Techtips - Intercept X: Threat Protection Policy Best Practices


Mar 31, 2021 10:27 AM

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Jelan Maxwell
Technical Content Producer @Sophos Support
I started at Sophos as an L1 Support Engineer handling support cases for Endpoint products like Intercept X and Enterprise Console. When we started putting more focus on the Sophos Community and other online resources, I moved into the role of a Video Producer creating tutorial videos on various products, and developing our support video website- "techvids.sophos.com"(Check it out!) During the day I work with our incredibly knowledgeable engineers everyday to create videos that allow customers to resolve technical issues on their own, and educate about different security features, concepts, and best practices. At night I film music videos and record singers in my free time!
Richard Pulis, CISSP
Sr. New Product Introduction Engineer @Sophos Support
I am the NPI Engineer for the Endpoint Security Group (ESG). This means I am responsible for making sure Sophos Support is ready for all new ESG releases. My background is in computer forensics and I started with Sophos in 2012 as a Support Engineer focused on SafeGuard (SGN) and Mobile Control. From there I moved up through to Global Escalations for Endpoint and now I am in the New Product Introduction team. Being an encryption nerd, SGN has always been close to my heart. However, I am also a network engineer and have worked with Sophos UTM and SFOS Firewalls. I have working knowledge of every product in Sophos's portfolio and I strive to keep up to date on trends and research in the security world.
Justan On
Technical Trainer @Sophos Support
I'm a Technical Trainer at Sophos. By starting as a level 1 support engineer and eventually moving into the escalations team, I've seen many of the common issues and questions that come up with Sophos Central deployment and configuration. I onboard new Sophos Support Engineers in the North America region to ensure they're armed with the knowledge and tools they require to provide a high level of support.